Work-Life Virtual Assistance delivers comprehensive business support in areas such as administration and customer care. With over 20 years of experience, Work-Life Virtual Assistance has a focus on easing your load and calming your chaos, one step at a time.

About

Bar Beach in Newcastle, where Work / Life Virtual Assistance is based

My journey began as soon as I could join the workforce, and I've always found immense satisfaction in my work. Throughout my life, I've had the privilege of experiencing numerous rewarding roles. However, a recurring challenge I faced was that once I settled into these roles, my typical 8-hour workdays gradually expanded into 10-12 hour marathons. It felt as though my personal and professional lives were engaged in a tug-of-war rather than a harmonious dance. I was teetering on the edge of burnout and had missed out on countless personal events and precious moments

In 2019, parenthood entered the picture, prompting a profound shift in my priorities. Determined not to slip back into old routines and work patterns, I embarked on a quest for a new approach.

Hence, I founded Work-Life Virtual Assistance, aiming to empower busy professionals to do what I couldn't - enjoy more time pursuing their passions and less time on tasks they'd rather not handle.

Lauren's Journey

An photo of Lauren Priestley - dedicated business support specialist and owner of Work / Life Virtual Assistance

20+ Years in
Customer Care

15+Years in Administrative Roles

10+ Years in
Retail Travel

Skills & Expertise

Services

For more information on the services I can offer to assist you and your business click the link below.

In 2020, Work-Life Virtual Assistance embarked on a mission to empower business owners to reclaim their time for what truly matters, while reducing the burden of tasks they'd rather not handle. In 2022, I completed my Certificate in Online Business Management to expand the range of services I offer to my valued clients.

As a Business Support Specialist, I handle both the finer details and larger responsibilities with equal competence and enthusiasm. I'm not just here to execute tasks; I'm ready to offer insights, recommendations, and feedback to enhance your business, work more efficiently, and foster growth.

With a business-oriented mindset and experience in the operational aspects of businesses, I'm deeply committed to elevating customer care. Ensuring your customers feel valued and appreciated is a priority.

My expertise extends beyond traditional VA roles, with a deep understanding of business operations and a genuine passion for exceptional customer care. I'm dedicated to ensuring your customers feel valued and acknowledged.

Efficient and Effective Business Support

A laptop on a kitchen bench with palm tree leaves and an light airy ambiance

I stand by fellow business owners, ready to assist in tackling challenges and working toward your goals. I'm not only your biggest advocate but also a reliable sounding board for bouncing ideas and addressing minor tasks.

Whether you're poised to elevate your business to new heights or simply seeking relief from mental burdens to rediscover yourself, reach out, and let's embark on a conversation. Your journey to a more balanced and efficient work-life begins here

In addition to my extensive background in customer care, management, administration, and the conventional skills you'd typically find listed on a resume, I've had the privilege of gaining valuable expertise through various life experiences:

Becoming a Mother:
As a mother, I swiftly polished my multitasking and organisational skills. I became notably more efficient and productive, and my negotiation abilities underwent a remarkable transformation.

Being an Avid Traveler:
My passion for travel takes me out of my comfort zone, where I thrive on embracing new experiences and adapting to change with a calm demeanor. I'm known to meticulously research my destinations, ensuring thorough preparation and making the most of every moment. My travels have also enriched my interpersonal skills, allowing me to connect with others, even when language barriers exist.

Community Involvement:
A significant part of my life revolves around my local soccer club, where I volunteer in various capacities, from coach to secretary, registrar, team coordinator, canteen supervisor, duty officer, and even referee. Within this dynamic community sports environment, I regularly apply a range of my skills.

Problem-solving and time management: My knack for problem-solving and adept time management comes into play as I coordinate players to ensure every team is well-structured and viable.
Planning: I utilise my planning skills to meticulously prepare for the upcoming year, ensuring we meet deadlines for competitions, payments, and registrations while maximising our chances of success on game day.
Leadership: My leadership capabilities shine as I educate, observe, provide feedback, and offer guidance while also supporting and motivating the team to achieve their objectives.
Inventory and procurement: My skills in inventory and procurement management shine through, from keeping the canteen fully stocked on game day to ensuring ample training and game equipment for all.
Secretarial: I serve as the club's primary point of contact via email, social media, and phone. I manage the inbox, promptly responding to messages, directing them to the appropriate recipients, and alerting other committee members, players, and members to important information as it arises.